Return & Refund Policy

At ASEIYO, we take great care to ensure every item is thoroughly inspected and tested before shipping. We also provide photos and videos of functionality testing to our customers prior to dispatch. However, we understand that accidents can happen during transit. Below is our return and refund policy.

Before dispatching any order, our team performs a detailed quality check. We always send photos and videos demonstrating the item's condition and functionality to the buyer. This ensures full transparency and confirms the item is in the described condition before it leaves our hands.

1. Contact us through the Dispute system within your order details, providing clear photos or videos of the damage.
2. Our team will review your claim and approve or deny the return within 3 business days.
3. If approved, ship the item back to our designated address. The buyer is responsible for all return shipping costs.
4. Once we receive and verify the returned item matches the reported issue, we will process your refund.

All transactions on ASEIYO are protected by our escrow system. Payment is held securely until you confirm receipt of your order. If there's an issue, you can open a dispute before confirming delivery, and our team will mediate to ensure a fair resolution.